Skip to main content

Consumer Protection Act, 2019

 CONSUMER PROTECTION ACT, 2019

The ideology of Consumer Protection is present since a very long time. There were many scripts and texts written on consumer protection such as, Manu Smriti is concerned with ethical trade operations, and has established a code of conduct for sellers as well as penalties for those who commit crimes against consumers. The Arthasastra of Kautilya emphasizes the state's role in regulating trade and its responsibility to prevent customer transgressions. Weights were employed to measure commodities during Muslim rule, there was strong market regulation, and fixed costs were in force. The shopkeepers were also punished for not properly weighing the goods. Even though, many a legislations such as Indian Contract Act, The Sale of Goods Act, etc. safeguarded the rights of the consumers, the consumers were forced to file a civil suit which can incur more expenses than the compensation claimed by the consumer. This led to the formation of Consumer Protection Act in India for simple, speedy resolution of the consumer disputes. New features were added to the old Consumer Protection Act through the Amendment in 2019.

Due to the technological advancement, in the Amendment of 2019, E-Commerce Transactions were also introduced to the Consumer Protection Act. The definition of the Unfair Trade Practices was widened through this amendment. The pecuniary Jurisdiction of the three tier Consumer Disputes Redressal Commissions has been increased. District Consumer Disputes Redressal Commission deals with the goods and services worth up to Rs. 1 Crore. State Consumer Disputes Redressal Commission deals with the goods and services worth from Rs. 1 Crore to Rs. 10 Crores. National Consumer Disputes Redressal Commission deals with the goods and services worth more than Rs. 10 Crores. This increase in the pecuniary jurisdiction decreases the case load on the appellate commissions and helps in the speedy disposal of the cases. This amendment has also introduced the concept of E-Filing and Video Conferencing option for proceedings. This will reduce the inconvenience and provides ease for the consumers. This will save their travel time and expenses as well. This amendment has also provided for the establishment of an authority (Central Consumer Protection Authority). This authority helps to curd the unfair trade practices, false advertisements, etc. and impose penalty on the endorsers and makes them bear the liability. This amendment also introduces the Mediation system for resolution of the disputes. Mediation is a process where it is considered that both the parties are at benefit and both parties win. So, this will further reduce the time and money spent by the consumer on the dispute resolution. The introduction of Product Liability concept not only makes the product manufacturer liable, but also its endorsers, promoters and even social media platforms for helping to increase the sales of faulty products. This also imposes penalty on the consumers who files a false complaint for acquiring any kinds of benefit.

Thus, the new rules and provisions inserted in the Consumer Protection Act, 2019 will be beneficial to the Consumers and makes the procedure easier and convenient to the consumer. This amendment has made the law suitable as per the present technological advancement in the society. This amendment imposed higher penalties on unfair trade practices, false advertisements, and false complainants & helps the innocent consumers who had suffered.


Consumer Protection Act, 2019 by Velanati Jyothirmai @ Lex Cliq


Comments

Popular posts from this blog

Physical Internship & Training Program - Legal (LEVEL - 1)

   Physical Internship & Training Program - Legal (LEVEL - 1) --- PLEASE READ THE COMPLETE JOB DESCRIPTION BEFORE APPLYING ---   Urgent Hiring for: LAW STUDENTS/CS STUDENTS/ FRESHER LAW GRADUATES/ FRESHER CS. Position: Physical Internship & Training Program - Legal (LEVEL - 1) Department: Legal. Firm Name: LEXIS AND COMPANY – LAW FIRM. Location: Janakpuri, New Delhi. CTC: RS 5000/- Per Month. Additional Allowance: All official expenses including travelling allowance for official purposes will be paid from the day 1 of the service with the firm.   We are urgently looking for LAW STUDENTS / CS STUDENTS / FRESHER LAW GRADUATES / FRESHER CS for the position of Physical Internship & Training Program - Legal (LEVEL - 1) for our Law Firm in Janakpuri, New Delhi.   Eligibility: Mandatory Qualification: Any LAW STUDENTS / CS STUDENTS / FRESHER LAW GRADUATES / FRESHER CS who wants to learn as a beginner. Desired Qualification: Any additional qualification  will be pre

LAW INTERNSHIP AND TRAINEE OPPORTUNITY

  LAW INTERNSHIP AND TRAINEE OPPORTUNITY: LEXIS AND COMPANY, renowned for its excellence in the legal field, is thrilled to announce an exceptional internship and trainee opportunity for aspiring final year law students and newly enrolled Advocates. This highly coveted internship  and trainee opportunity  is a paid position, providing a remarkable platform for career growth and experiential learning in a corporate environment. Eligibility: Only for final year Students and Newly Enrolled Advocates. We are offering a limited number of vacancies, designed for law students and newly enrolled advocates in the dynamic world of the legal profession. This is an immediate joining opportunity, available to candidates who are interested to work in the area of commercial and civil litigation and have interest towards drafting, and legal research. As a team member at  LEXIS AND COMPANY,  you will refine your research and drafting skills while witnessing the meticulous professional conduct expected

The Doctrine of Alternative Danger

  THE DOCTRINE OF ALTERNATIVE DANGER Although the plaintiff is supposed to be cautious in spite of the defendant’s Negligence, there can also be certain situations when the plaintiff is justified in taking some threat where some unsafe state of affairs has been created by way of the defendant. The plaintiff may appear as puzzled or worried through a hazardous state of affairs created via the defendant and to store his man or woman or property, or now and again to store a third party from such danger, he may take a choice risk. The law, therefore, lets in the plaintiff to come across a choice danger to shop by himself from the chance created via the defendant. If the path adopted by him results in some harm to himself, his motion in opposition to the defendant will now not fail. The judgment of the plaintiff, however, is not rash. The position can be defined by means of the case of Jones v . Boyce . In that case, the plaintiff used to be a passenger in the defendant’s train and instruct